Frequently Asked Questions

Our capsules are made for Nespresso Original Line machines. If your machine takes the small, dome-shaped Nespresso Original capsule, ours will fit.

No. The Vertuo format is protected by patent, so no independent producer can make compatible capsules for it. Vertuo machines extract by spinning the capsule rather than by pump pressure, and the capsule is a completely different shape and size. An Original Line capsule will not work in a Vertuo machine.

No. Those are separate capsule formats and are not interchangeable with Nespresso Original.

That usually means the machine is a Vertuo rather than an Original Line machine. Vertuo capsules are noticeably larger. Get in touch and we'll help you work out which machine you have.

We like the Nespresso Creatista: any Original Line machine will work, but the Creatista simply gives you more control over the shot. For those who want the ultimate in design customisation, the Milton is an excellent machine.

It depends on the coffee. Most of our coffees come in boxes of 10 capsules, and a few come in boxes of 25. The number of capsules is clearly labelled on each product page.

Yes. Each capsule contains freshly roasted and ground coffee, never instant. And it is all 100% Arabica: we never use Robusta, only specialty-grade Arabica, the highest classification of coffee, with a score of at least 80 out of 100 from certified graders. Every coffee we buy clears it.

Each capsule is sealed to protect the freshly ground coffee from air, light and moisture, preserving its flavour and aroma until you're ready to brew. Every box carries its own best-before date, two years from production, and because we produce each coffee between one and four times a year, your box will rarely reach you with less than a year remaining.

At room temperature, away from sunlight and direct heat.

We haven't laboratory-tested our capsules, so we won't publish a figure we can't stand behind. As a general guide, Nespresso publishes around 55 to 65 mg of caffeine per espresso capsule, and notes that the figure depends on the blend and the amount of coffee in the capsule.

Yes, our Brazil decaf. It is decaffeinated using the Swiss Water Process, which removes caffeine using only water, no chemical solvents, so the coffee's natural flavours and aromas are preserved.

Sometimes. The Laurina variety naturally contains roughly a quarter of the caffeine of typical Arabica, and we offer a Laurina when a lot worthy of the range is available.

While some purists may argue that the coffee is best enjoyed without milk, all of our capsules can be enjoyed with milk. It really comes down to preference.

Because the coffee inside is different. Supermarket capsules are typically filled with commodity-grade coffee. Ours are filled with the top fraction of the speciality grade: Cup of Excellence winners, auction lots, and rare origins like Jamaica Blue Mountain, Hawaii Kona and Panama Geisha. They are the same coffees we supply to more than 100 Michelin-starred restaurants.

Many of them serve Difference Coffee. We supply more than 100 Michelin-starred restaurants with the same coffees, in the same capsules, that we sell here.

It depends who you ask, because different competitions grade coffee differently. Coffee Review, the independent 100-point reviewer, has awarded 94 points to a coffee capsule eight times in its history. All eight are Difference Coffee capsules, most recently Hawaii Kona and Esmeralda Geisha Nido in October 2026. No other capsule producer has scored above 93, and Nespresso's own highest score is 91. Our Brazil Yellow Bourbon and Jamaica Blue Mountain hold 2 stars from Great Taste, and almost all of our coffees were awarded Grand Gold by Monde Selection in 2026. They are all exceptional; the competitions simply measure different things.

Difference Coffee makes both: Jamaica Blue Mountain and Panama Geisha, in Nespresso Original Line capsules, shipped from the UK.

UK delivery is free on orders over £50.

UK orders arrive within 1 to 2 working days. Order before noon and your coffee leaves us the same day; after noon, it leaves the next working day. For delivery times everywhere else, see our shipping information page.

We ship to 59 destinations worldwide, from the UK and Europe to the US, the Gulf, Asia and Australasia. If your country doesn't appear at checkout, email us and we'll see what we can do.

For most destinations our prices include all duties and import taxes, so there is usually nothing to pay when your order arrives. The whole of the EU is DDP (duties and taxes paid), and elsewhere your shipping option at checkout is marked DDP where duty is paid. There are some exceptions, so if you are unsure, email us to verify before placing your order.

If the first cup doesn't convince you, tell us within 30 days and we'll refund your order. The refund is in full, including your original delivery charge, and we won't ask you to send anything back.

Sign in to your account and open Upcoming orders: every delivery has a Skip button. To move a date rather than skip it, use Reschedule on your Next order page, or Send now to bring a delivery forward.

Sign in to your account and open your Next order: each coffee in it has a Swap button, which exchanges it for any other coffee we offer on subscription.

You can change, skip or cancel at any time, from your account or from the link in your order emails. There is no minimum term and no cancellation fee.

Three things. A preferred rate: subscribers pay 10% less on every delivery. First access: new releases open to subscribers before anyone else, with reserve allocation of the rarest lots. And stock protection: we safeguard stock for subscribers as much as possible, so that your subscription keeps arriving even when a coffee sells through before we next roast. You can change, skip or cancel at any time.

Yes. We are members of Podback, the UK's pod recycling service. If you are outside the UK, please check the recycling options for coffee pods in your own country, and contact us if you have further questions.